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Shipping and Returns

How To Return An Item

Unless there is a manufacturer defect, the item being returned must be in its original unused condition. Any items being returned must be within 30 days of purchase.

  1. Please email info@wellscroft.com to request a refund and we will assign you Return Merchandise Authorization # (RMA).
  2. Mail your returned item to:

    Wellscroft Fence Systems, LLC
    Returns - RMA #
    167 Sunset Hill Rd.
    Harrisville, NH 03450

  3. Include in your package a signed letter stating the reason for your return and the original receipt indicating which item(s) are being returned.
 

Return Exceptions

Merchandise that has been used or altered will not be accepted for return. Items purchased as obsolete, in closeout or special order/custom, will not be accepted for return.

 

Restocking Fee

All items are subject to a 15% restocking fee which will be deducted from your refund. We do not refund the original shipping and handling or any shipping costs associated with returning an item.

 

Damaged Shipments

We ask that you carefully inspect your shipment upon receipt and notify the carrier of damages or missing packages. Shortages or errors must be reported to Wellscroft Fence within 48 hours.

 

Refused Shipments

If a shipment is refused by a delivery service, the shipping charges will be deducted from the refund amount of the product.

 

Payment Policy

Accepted Methods of Payment Credit Card (Visa, MasterCard, American Express, Discover) Check/Money Order Cash On Delivery – an additional fee applies PayPal (??? How do they use PayPal w/o shipping fees?) – Colin?

 

Credit Card Charges

Your credit card will be charged once shipping costs have been determined. Mailing Address for Check/Money Order:
Wellscroft Fence Systems, LLC 167 Sunset Hill Rd. Harrisville, NH 03450
Please include your order number on the check/money order.

 

Returned Checks

There is a $35.00 fee for any returned check. Additional Ground Service Charges:

  • $12.00 for Address Corrections
  • $8.00 for Call tag
  • $12.50 Saturday Delivery charge
  • $10.00 for non-boxed items
 

Shipping Policy

Turnaround During normal business hours, orders generally ship within 24-48 hours. Exceptions to this would be back ordered items and freight. Carriers We use the following carriers to deliver our orders: USPS UPS Ground FedEx Ground Various Motor Freight Companies

 

Shipping Exceptions

Wellscroft reserves the right to determine the most appropriate method of shipping. Pressure treated posts must be shipped on an open flat bed. Wet cell batteries cannot be shipped via ground transport. Call us for shipping quotes when:

  1. Ordering oversized items
  2. Your order weighs more than 100 pounds
  3. For Canadian orders
  4. For orders shipped from the USA to Canada excise duties and/or excise taxes may be imposed by the Canada Border Services Agency. All customs fees and import duties are the responsibility of the recipient.
 

Order Tracking

All shipments receive a tracking number and will be provided to the purchaser.

 

Shipping & Handling Rates

We ship the best possible method and will contact you should special shipping be required.

 

Back Orders

If an item(s) goes on back order we will ship you the part of your order that is in stock. When the item(s) becomes available we will ship you the rest of your order.

 

Sales Tax

Purchasers are solely responsible for all sales, customs, duties taxes and/or other taxes that may be applicable.

 

Privacy & Security Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:

  • Billing address
  • Shipping address
  • Telephone/aell Phone
  • Email address
  • Credit card information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone. Security and Storage Only your order data, billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. Cookies and Browser Information Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. Links Throughout this site you may find links to other websites. Please note that Wellscroft Fence Systems, LLC is not responsible for the privacy practices of these other sites. We recommend that if you choose to leave our site that you read the privacy policies associated with any other sites. The privacy policy on this site is for information collected by Wellscroft Fence Systems, LLC only. Sharing We do not share your data with others except as necessary to process payments, provide services, or in response to court-issued subpoenas or search warrants. For extended information, please visit our Privacy Policy page.

 

Copyright

This website and its content is copyright of [business name] - © [business name] [year]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, Wellscroft Fence Systems, LLC shall have the right to refuse or cancel any orders placed for product listed at an incorrect price. You will be under no obligation to accept an order for which the price was posted incorrectly.